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Scope of Artificial Intelligence in Luxury Resorts : Dr Anmol Ahluwalia, Area Director Operations, IHCL Goa

Anmol Ahluwalia

While luxury hospitality is synonymous with personalised and curated services and artificial intelligence at a very nascent stage, we might one day achieve elements like immersive entertainment where in AI could personalise in-room entertainment or even create interactive experiences like holographic tours. Or imagine emotion recognition where AI could analyse guest sentiment to address concerns or personalise service based on mood.

Currently we at Taj Holiday Village Resort & Spa, Taj Fort Aguada Resort & Spa and The Yellow House, Goa IHCL SeleQtions are working to align with AI to elevate the guest experience while streamlining operations. By way of our past data capture of guests, we are able to predict preferences, rooms could be pre stoked with guest preferred drinks or books or turn town amenities, spa packages booked etc – hyper personalisation of a stay. Thus offering guests an even more personalised, efficient and unforgettable experience.

In the future, AI can manage tasks like check-in or check-out and activities like room temperature control thru apps. Possibilities of curated bespoke activities or even generate unique artwork for a guest’s room adding an extra layer of exclusivity.

By helping optimize energy use and resource allocation thus allowing us to maintain luxury standards at our resorts while minimising their environmental impact coming from our core values of Paathya – the sustainable way forward.

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